Frequently Asked Questions
Everything you need to know about shopping with Juilliard Store
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that custom-printed performance wear is final sale.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their gear sooner.
Do you offer international shipping?
Yes, we ship our premium fashion collections worldwide. Delivery times and shipping costs vary by country and are calculated at the time of checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless shopping experience.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to ensure the perfect fit for our contemporary silhouettes.